Purpose & Scope of Services
The purpose of nutrition, lactation and infant feeding consultations is to support maternal nutrition, breastfeeding, chestfeeding, lactation, as well as infant nutrition and growth through evidence-based nutrition and lactation education, feeding assessment, and practical support.
Services are intended to promote the health and well-being of the parent, infant, and family. While nutrition-, lactation- and feeding-related concerns may be assessed, Clinician(s) at Booby Boss do not diagnose medical conditions (tongue tie, thrush, mastitis etc.) or recommend/prescribe medications.

Professional Credentials & Scope of Practice
The services at Booby Boss are provided by Registered Dietitian(s) who are licensed and regulated under applicable provincial legislation. They practice within their professional scope, which includes nutrition and breastfeeding support, but does not replace care provided by a physician, nurse practitioner, midwife, dentist or other regulated healthcare professionals.

Medical Concerns & Referrals
If Clinician(s) at Booby Boss suspect the presence of a medical condition affecting the individual nutrition, lactation or feeding, this does not constitute a medical diagnosis. Client will be informed of the concern and may be advised to consult an appropriate healthcare provider (i.e., physician, nurse practitioner, midwife, dentist) for further assessment and/or treatment.
If any aspect of care or treatment falls outside the Booby Boss Clinician’s scope of practice, a timely referral to another qualified healthcare professional will be recommended.

Medical Care Outside This Practice
If Client is receiving care from other healthcare providers, it is their responsibility to disclose relevant medical, nutrition-, lactation- and feeding-related information to them.  Clients should not alter, discontinue, or delay any prescribed medical treatments without consulting the healthcare professional(s) who prescribed them while receiving care at Booby Boss.

Booby Boss offers virtual nutrition, lactation, and infant feeding support when in-person care is not available, necessary, or accessible due to geographical barriers. Through secure video calling platform and phone, Clients can receive professional guidance from the comfort of their own home.

While virtual care is convenient, it does have limitations. Certain hands-on assessments cannot be performed remotely. If additional physical assessment is warranted to provide best care possible, your Clinician will inform you and may recommend in-person care.

Booby Boss takes reasonable steps to protect your privacy when providing virtual care; however, there are inherent risks associated with such care setting, including technical issues and potential privacy vulnerabilities.

Participation in virtual care is entirely voluntary. Clients may decline services, request in-person care (when possible and available), or withdraw their consent at any time without affecting their ability to continue receiving care at Booby Boss.

More information such as details of the risks, limitations, and privacy considerations of this care setting is available in our Virtual Care Consent Form, which must be reviewed and signed by Clients prior to beginning their virtual care at Booby Boss.

Missed Appointments & Cancellations
To help us best serve all clients, we kindly ask for at least 24 hours’ notice if Client needs to cancel or reschedule a consultation.
Booby Boss reserves the right to charge a no-show or short-notice cancellation fee at its discretion.

Late Arrivals
If Client arrives late, we may only be able to provide care within the remaining time of their scheduled session. This is to ensure we stay on schedule for clients with appointments later in the day. Please note that the consultation may still end at the originally scheduled time. If Client would like the full session time, we kindly ask that they reschedule. 

Appointment Reminders & Client Responsibility
Booby Boss makes reasonable efforts to send appointment reminder emails and/or text messages as a courtesy. While reminders are helpful, Clients are responsible for keeping track of their appointments. Cancellations made without adequate notice may result in a fee, even if a reminder was not received.

Services at Booby Boss are not covered under Alberta Health Care. Service fees will be clearly communicated to Clients prior to booking.

A valid credit card is required to confirm all bookings. Additional information, including the security measures in place to protect Clients’ credit card information, is provided in the Client Registration & Consent Form, which must be reviewed and signed by Client prior to beginning care at Booby Boss.

Direct billing is available for select insurance providers (please visit our Milk, Meal & Money page for more information). However, Clients are responsible for verifying their own coverage for dietitian/nutritionist services, including eligibility requirements, referral requirements(if any), and coverage limits. Any portion not covered by insurance will be charged to Client’s credit card on file at the time of consultation.

Direct billing is available for select insurance providers (please visit our Milk, Meal & Money page for more information). However, Clients are responsible for verifying their own coverage for dietitian/nutritionist services, including eligibility requirements, referral requirements(if any), and coverage limits. Any portion not covered by insurance will be charged to Client’s credit card on file at the time of consultation.

Direct billing is available for select insurance providers (please visit our Milk, Meal & Money page for more information). However, Clients are responsible for verifying their own coverage for dietitian/nutritionist services, including eligibility requirements, referral requirements(if any), and coverage limits. Any portion not covered by insurance will be charged to Client’s credit card on file at the time of consultation.

Payment is due at the time of consultation. If direct billing does not go through at the time, Booby Boss will charge the full service fee to Client’s credit card on file. Any portion not covered by the insurance plan will be charged to Client’s credit card on file. 

A receipt will be provided after payment. If direct billing is unsuccessful, Client may use the receipt to submit a claim for insurance reimbursement.

All outstanding balances must be settled in full before continuing to receive care and services at Booby Boss.

Booby Boss has a resolution process in place should Clients have questions or concerns about our fees and billing practices. More information on this process is in our Client Registration & Consent Form.

Occasionally, special supplies may be needed for care and treatment. Clients will be informed in advance of any additional costs

At Booby Boss, we may use secure Artificial Intelligence (AI) technology to help with note-taking and clinical documentation during your consultation.

Why
Using AI-assisted transcription and documentation can allow your Booby Boss Clinician to spend less time typing and more time actively listening, maintaining eye contact, and engaging in meaningful conversation with you during your appointment. This can help create a more personalized and focused care experience while still ensuring that accurate records are maintained according to regulatory and professional standards.

How It Is Used
The AI tool is used only to assist your Booby Boss Clinician in creating accurate and complete clinical notes by transcribing and organizing information discussed during your appointment. It acts as a “meeting minutes-taking assistant”.
The AI tool does NOT record conversations, make decisions about your care, or replace your Booby Boss Clinician’s professional judgment. Following your visit, all notes are carefully reviewed, edited as needed, and signed off by your Booby Boss Clinician before it becomes part of your health record at our Electronic Medical Records System. Your Booby Boss Clinician remains fully responsible for your care and for the accuracy of your nutrition-, lactation- and feeding-related record at Booby Boss

Protecting Your Privacy
Protecting your and your baby’s personal and health information is a top priority at Booby Boss.
Any AI technology used by Booby Boss is selected with privacy, security, and confidentiality in mind. AI services used at Booby Boss comply with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial health and privacy legislation.
Information processed through AI-assisted documentation tools is handled securely and is used only for the purpose of supporting your care and maintaining accurate clinical records that meet regulatory and professional standards. The Information is stored, retained, and disposed of in accordance with applicable privacy laws, professional standards, and record-keeping requirements.

Your Choice and Consent
The use of AI-assisted documentation during your consultation(s) with your Booby Boss Clinician is completely voluntary.
You may choose to consent to or decline the use of AI-assisted documentation during your consultation. Your decision will not affect your access to care, the quality of services you receive, or your therapeutic relationship with your Booby Boss Clinician.
Your preference to consent to or decline the use of AI-assisted documentation will be recorded on your Intake and Registration Form and maintained as part of your client record.
You have the right to withdraw your consent at any time, either before or during your appointment. If you choose to withdraw your consent, the AI tool will no longer be used, and your Booby Boss Clinician will use alternative methods of documentation. The withdrawal of consent will be documented in your client record.
Because consent may be withdrawn at any time, your Booby Boss Clinician may periodically confirm your wishes regarding the use of AI-assisted documentation at the start of the visit.

Questions
If you have any questions about how AI technology is used in your care at Booby Boss, please speak with your Clinician before or during your appointment. We are happy to explain how the technology works, how your information is protected, and what alternatives are available.